ITEC 630 MidTerm Exam (UMUC)

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ITEC 630 MidTerm Exam (UMUC)

Problem I – (50 points)

Steve Smith is a restaurant owner who wants to spend his $10,000 to modernize his restaurant by adapting it more closely to the preferences of his repeat customers. Keeping track of his customers’ likes and dislikes. Information such as where they like to sit, what they like to eat, when they normally arrive at the restaurant are all items of interest to him, since he believes that in this way he can better serve his customers. Steve has asked you to develop a system for him that will help make his customers happy while increasing his business.

You have heard what Steve had to say about his customers. There are certainly more preferences that he can keep track of.

Develop a problem definition for Steve, as discussed in the Session Five lecture notes and readings.

Be sure to include: (10pts. per section)

Problem II- (50 points) (This is a 3-part Question)

A. Please label each question as either closed question or open-ended question

B. You are going to interview the local manager of LDI, a national tire retailer, who has asked you to work as a system analyst on a management information system to provide inventory information. Design five questions for the meeting:

C. Order your questions in a:

Problem III- (50 points)

1. What are six fact finding techniques and what are the advantages and disadvantages of each?

2. What are the types of facts a systems analyst is required to collect?

3. What is a fact-find strategy that will make the most of your time with end-users?

4. How do you develop an interview agenda and a questionnaire?

5. What is the role of ethics in the process of fact finding?

Problem IV – (50 points)

Perfect Pizza wants to install a system to record orders for pizza and chicken wings. When regular customers call Perfect Pizza on the phone, they are asked their phone number. When the number is typed into a computer, the name, address, and last order date is automatically brought up on the screen. Once the order is taken, the total, including tax and delivery, is calculated. Then the order is given to the cook. A receipt is printed. Occasionally, special offers (coupons) are printed so the customer can get a discount. Drivers who make deliveries give customers a copy of the receipt and a coupon (if any). Weekly totals are kept for comparison with last year’s performance. A summary of business activities for taking an order at Perfect Pizza is as follows:

Problem V: (50 points)

In the following proposed DFD design, there are some typical errors among external entities (E), processes (P) and data stores (DS).