WRTG 394 Quiz 5 (UMUC)

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WRTG 394 Quiz 5 (UMUC)

Question 1

1 / 1 point

True or false:  Knowledge management requires the use of information technology.

Question 2

1 / 1 point

True or false:  Supply chain management concepts do not apply to the service sector, which uses customer relationship management systems instead.

Question 3

1 / 1 point

Which of the following is defined as a system that is built around predefined business processes and reflects best practices?

Question 4

1 / 1 point

Which of the following should be considered when selecting an enterprise system vendor?  (select all that apply)

Question 5

1 / 1 point

True or false:  A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system.

Question 6

0.75 / 1 point

Which of the following characterize business processes that can effectively be implemented in a CRM system?  (select all that apply)

Question 7

1 / 1 point

Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs?

Question 8

1 / 1 point

Of the following, which 2 characteristics are most important for a chief information officer (CIO)?  (select 2)

Question 9

0.75 / 1 point

Which of the following are true about CRM systems?  (select all that apply)

Question 10

1 / 1 point

Which of the following is responsible for keeping IT projects on time and on budget?

Question 11

1 / 1 point

Which of the following is the group of users that are the first individuals to adopt a new technology?

Question 12

0 / 1 point

True or false:  CRM and SCM systems need to be integrated, because in manufacturing, every step in every business process may affect a customer.

Question 13

1 / 1 point

True or false:  Placing IT responsibilities with the managers responsible for conducting the business leads to the most efficient use of IT.

Question 14

1 / 1 point

True or false:  The biggest benefit of Supply Chain Management Systems is cost reduction.

Question 15

1 / 1 point

Which of the following are benefits of knowledge management?

Question 16

1 / 1 point

Which of the following organizational cultural issues inhibits the effective use of knowledge management?

Question 17

0.25 / 1 point

Which of the following are hidden costs of an ERP implementation?  (select all that apply)

Question 18

1 / 1 point

Which of the following refers to data that have been organized, grouped, or otherwise assembled into a useful form?

Question 19

1 / 1 point

Which of the following is the way enterprise systems provide the maximum benefit to an organization?

Question 20

1 / 1 point

Which of the following should be able to access the enterprise system software?  (select all that apply)